Frequently Asked Questions

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Frequently Asked Questions

Whatever you need to know, we hope we have the answers here.

Ordering

How do I find the products I'm looking for?

It's easy and simple to find anything. Simply either click on a category on the left hand menu or use the search box.

Are the pictures shown on the website an accurate representation of the actual product?

Every effort is made during the photography process to ensure that the final picture that appears on the website is an accurate representation of the actual product. However, all monitors have different colour settings and that can affect how colour appears on screen. Please be sure to read the description of the item you are wishing to purchase in order to ensure that you are ordering the correct product as not all items pictured are always included.

I want to purchase an item that I see online, but you don't have my size. Will it be coming back in stock?

Please use the contact us tab to check for availability and we will be happy to assist you further.

Can I order from outside the UK?

Yes we ship to most countries worldwide. Please put a product in your basket and goto checkout to see if we post to your country. If we don't please email us and we will see if we can add your country.

What can I do if I can't find the product I'm looking for online?

Try using the search bar and if you still can't find what you are looking for please use the contact us tab.

Payment

What Credit/Debit cards can I use?

We accept VISA, MasterCard and Maestro/Switch.

Is it safe to pay by Credit/Debit cards?

Yes! Plymouth Fancy Dress place great importance on maintaining the security of the information that you provide and for this reason we use advanced Internet security system to safeguard your data. All the data that you send through, including your credit/debit card number and name and address, is encrypted and converted into code before it is transmitted across the Internet. Therefore in the extremely unlikely event that the data should be intercepted, it would be encrypted and difficult to decipher.

Can I pay by PayPal?

We currently accept PayPal as a payment