Delivery & Returns

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Delivery & Returns

Delivery

Plymouth Fancy Dress takes great care in packaging every order to ensure safe shipment to you. All orders placed and paid for before 2pm (Mon-Fri) will be sent out the same day. Orders placed after 3pm will be despatched next working day. Please Note: We do not send out any orders on Weekends or Bank Holidays.

WE charge a minimal fee for postage to the UK. We charge the same amount for postage no matter how big your order is. Standard Postage (2-3 days) is £1.99, Recorded Delivery (2-3 days) is £2.99 and Next Day Delivery is charged at £7.99.

Returns

FAULTS:

Should your item be faulty please contact us via the contact us tab. We can then supply you with a returns authorisation number and returns address. Items are inspected by both ourselves and our suppliers own QC Department for signs of wear and sabotage. Items must be returned within 7 days of receipt, unworn and with original packaging intact (this includes all packaging and header-card). If the item is found to be genuinely faulty we will issue a refund. Returns must be returned a buyer expense.

UNWANTED ITEM/WRONG SIZE:

Should you no longer want your item or it is the wrong size, please contact us via the contact us tab. We can then supply you with a returns authorisation number and returns address. You must notify us immediately and return the item within 7 days of receipt. We will refund the item cost minus a 15% restocking fee. No postage costs will be refunded.

EXCHANGE:

Should you wish to exchange an item please contact us immediately via the contact us tab so we can assist you. Items must be returned within 7 days of receipt. We will refund you less of postage and packaging charge as shown on eBay. Return postage costs are the buyers responsibility, On arrival the original item will be refunded. Please input a new order in the normal way.

Please note we will not accept returns or issue refunds on the following items: Wigs, Wig Caps, Facial Hair, Make-up, Teeth, Hosiery and Underwear.